FAQ

Frequently asked questions

 Shipping

Q: When do you ship orders?

A: Orders are shipped Monday -Wednesday to avoid delays over the  weekends

Q: Do you ship nationwide?

A: Yes, we ship within the United States.

Q: What shipping method do you use?

A: All livestock is shipped via UPS NEXT DAY Air to ensure safe and fast delivery.

Live Arrival Guarantee

Q: Do you guarantee live arrival?

A: Yes- we offer a live Arrival Guarantee on all coral shipments

Q: What do I do if something arrives dead?

A: Contact us within 2 hours of delivery with clear photos of the coral in the original bag.

For full details, please see our live arrival guarantee

Orders and payments

Q: What payment methods do you accept?

A: We accept all major payment methods available at checkout.

Q: Can I cancel or change my order?

A: Orders cannot be modified once placed, but contact us as soon as possible, and we'll do our best to help.

Support:

Q: How can I contact you?

A: You can reach us via our support page or email us at solreef.corals@gmail.com

We typically respond within 24 hours.